The quality
can be build through two ways,
i)Quality
of design:
the quality
of design is based on the use of market research to identify the product
characteristics which commute quality to customers. Quality design begins with
customer research and sales call analysis and is followed by the development of
adequate specifications, here the focus is to develop products and service that
can meet the customer needs at a given cost. This process of developing a
product demands effective cross- pollination of idea among the marketing,
sales, services, manufacturing, research and development department. Consumer
research and service call analysis are at the customer needs, both current and
future while sales call analysis investigates the problems users face with the
way the product performs.
ii)
Quality of conformance:
quality of
conformance deals with translating user based characteristics into identifiable
product attributes. It refers to the stent to which a firm and its suppliers
can create products with a predictable degree of dependability and uniformity
at a given cost in keeping with the quality requirements determined by the
study on quality of design once the specifications have been, organizations
must continuously strive to improve on these specifications.
Thank you
prepared by: Puja keshari
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