Concept of Quality

Quality is a key driver to market share and quality will have to be integrated to all aspects of a successful organization. Efficient production of quality goods & services is a challenge for most business today. Quality is derived from the latin ‘qualita’ which means an attribute or a property. Quality refers to meeting the product requirements. Increasing the quality of conformance usually results in choosing the producers gap. It enables meeting the product requirements. It is the degree of fitness permitting use. It is a function to build product features and offer freedom from deficiencies while insuring profit by closing the customer gap delighting the customer.

        

 Quality can be defined under different heads.

i)Conformance to specifications: How well a product or service meets the large and tolerance determined by its designer.

ii) Fitness for use: A definition of quality that evaluates how well the product performance for its intended use.

iii) Value for price paid: Quality defined in terms of product or services usefulness for the price paid. It combines economic criteria.

iv) Support services: Quality defined in terms of the support provided after the product services are purchased.

Some writer definitions of Quality,

“Quality should be aimed at the needs of the customer, present and future.”

-         Dr. Edward Deming

“Quality is the degree of excellence at an acceptable price of variability at an acceptable cost.”

-Robert A. Broh

“Fitness for use or purpose is a definition of quality that evaluates how well the product performance for its intended use.”

-Josepb Juran

“Quality is meeting and exceeding the present and future requirements of the customer on a continuous basis.”

-Poornima Charantimath.

prepared by: Puja keshari